Apply now for the System Administrator position
System Administrator
ROLE SUMMARY
As a System Administrator, you will be monitoring and troubleshooting client networks and systems to ensure the smooth functioning of the network for business needs and keep downtime to a minimum.
SCHEDULE: 12 AM - 9 AM Pacific Daylight Time (3 PM – 12 PM Philippine Local Time), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS
· Monitor and maintain the operability of client networking systems
· Monitor network and server infrastructure for alerts and resolve as needed
· Install server and network equipment updates as needed
· Use the ticketing system to track and document all issues and resolutions in detail
· Tune systems as necessary to achieve optimum operating performance
· Monitor and maintain client backups.
· Troubleshoot technical hardware, software, and user-related issues
· Identify potential areas of improvement within the client’s network
· Follow-up on all network department services provided to ECC clients
· Attain weekly efficiency goals
· Maintain an in-depth knowledge of industry trends and technologies relating to communications and networking technologies
· Maintain an orderly, clean, and attractive working area
· Present a professional, clean, well-groomed appearance
· Coordinate peer-level and junior-level assistance as needed
· Communicate technical information to internal staff in clear and concise terms using both verbal and written formats
· Communicate responsively with clients, vendors, and fellow staff members using both verbal and written formats
· Identify client needs and communicate with internal staff
· Provide professional quality of work by completing all tickets in a thorough, timely, and accurate manner, producing a finished result that is functional, lasting, and aesthetically pleasing
· Perform all other duties as assigned
QUALIFICATIONS
· A Bachelor’s degree in the related field
· 2 years of experience managing and maintaining IT systems is preferred
· 2 years of experience with Windows-based servers, and network systems is preferred
· 2 years of help desk and bench work experience
· Experience with Microsoft technologies:
· Windows 10 and 11
· Server 2012, 2016, 2019, and 2022
· Microsoft Office 365 – Azure Active Directory
· SharePoint
· Microsoft Office Desktop Applications
· Active Directory
· Knowledge of the Cyber Security Landscape
· Knowledge of remote access technologies, LAN and WAN topologies, DNS, file sharing, print sharing, Internet access, and e-mail
· Experience with SonicWALL is preferred
· Demonstrated capability through previous experience and education to perform job responsibilities
· Experience in a multi-client environment
· Ability to represent the company in a highly professional manner
· Ability to be flexible and adaptable to new ideas from fellow employees, management, and clients
· Strong sense of ownership and willingness to take responsibility and accountability for all client interactions
· Ability to negotiate with vendors, clients, and staff
· Maintain the highest level of confidentiality
· Ability to effectively manage time in a fast-paced, multi-tasking environment
· Have basic math skills
· Strong organization, oral and written communication skills
· Analytical skills with particular attention to detail
· Aptitude in data management, analytics, reporting preparation
· Ability to function in an autonomous environment—independent worker, self-directed