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IT Support Engineer (L2)

ROLE SUMMARY

As an IT Support Engineer (L2), you will be part of the team who will support the company’s clients in maintaining their computer environments. This role will focus on providing administration and internal support of the clients’ equipment, such as PC, printers, and servers.

SCHEDULE: 8 AM - 5 PM Pacific Daylight Time (11 PM – 8 AM Philippine Local Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

·       Maintain clients’ computer environments

·       Analyze requirements and resolve problems

·       Install hardware and software solutions

·       Handle the administration and internal support for clients’ PCs, printers, servers, and related equipment

·       Provide end-user support

·       Perform PC maintenance, upgrades, configurations, and installations

QUALIFICATIONS

·       Associate degree in Computer Technology or an equivalent combination of experience and education

·       At least 3-5 years of PC, networking, and troubleshooting/repair experience and have at least two current certifications

·       A+, Network+, CCNA, MCSA MCP, MCSE certification preferred

·       Knowledge of networking solutions including firewall, VPN, and VLANs preferred

·       Working knowledge of Windows 10, Server 2012, Server 2016/19, and Office 2016/2019

·       Experience in business networking, LAN, WAN, and wireless

·       Ability to learn quickly and adapt to changing requirements

·       Ability to manage, maintain, troubleshoot, and support user equipment, software, and services remotely

·       Ability to analyze remote monitoring reports to identify capacity and performance issues and remediate them in a timely manner

·       Knowledge of virtual environments and RDP/RDS

·       Office 365 administration experience

·       Knowledge of wireless technologies

·       Technical documentation experience for administrators and end-users

·       Commitment to develop and deliver top professional service to the end-users

·       Commitment to the development and implementation of proactive/preventative measures

·       Excellent awareness of, and ability to keep current on, existing and emerging network technologies

·       Good customer service skills and communication skills and likes customer interaction

·       An outgoing personality with exceptional customer service skills, with prior experience in a customer-engaging role