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Team Lead II

SCHEDULE: 9 AM – 6 PM Pacific Standard Time, follows Philippine Holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

·       Coordinate and supervise daily/weekly/monthly activities of team members

·       Understand the business, priorities, and agenda of clients to manage the day-to-day operations

·       Monitor performance metrics and ensure delivery of targets/goals

·       Coordinate work activities with the operations manager

·       Identify and resolve operational problems using defined processes, expertise, and judgment

·       Comply with reporting requirements of each team handled

·       Provide coaching, feedback, and annual performance reviews

·       Conduct training needs analysis in collaborating with the operations manager

·       Participate in creating training programs and developmental opportunities for direct reports

·       Monitor and impose compliance to company policies and procedures

·       Facilitate formal corrective action in collaboration with HR

·       Comply with the terms and conditions of the employment contract, company policies and procedures, and all directives (such as but not limited to, change in teams and/or work shifts, policies regarding flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment)

QUALIFICATIONS

·       Bachelor’s degree holder

·       Seasoned leader (assistant manager level) w/ at least 5 years people management experience

·       In-depth knowledge of performance metrics

·       In-depth knowledge of project management principles

·       Ideally process improvement trained (e.g., Six Sigma, Lean, etc.,)

·       Ideally had experience handling technical roles (e.g., IT helpdesk, QA testers, software developers)

·       Technical savvy and have the propensity to learn new technology or platform in a short period of time

·       Strong organization, oral and written communication skills

·       Aptitude in data management, analytics, reporting preparation

·       Uncompromising professional standards and integrity