Apply now for the Team Lead II position
Team Lead II
SCHEDULE: 9 AM – 6 PM Pacific Standard Time, follows Philippine Holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS
· Coordinate and supervise daily/weekly/monthly activities of team members
· Understand the business, priorities, and agenda of clients to manage the day-to-day operations
· Monitor performance metrics and ensure delivery of targets/goals
· Coordinate work activities with the operations manager
· Identify and resolve operational problems using defined processes, expertise, and judgment
· Comply with reporting requirements of each team handled
· Provide coaching, feedback, and annual performance reviews
· Conduct training needs analysis in collaborating with the operations manager
· Participate in creating training programs and developmental opportunities for direct reports
· Monitor and impose compliance to company policies and procedures
· Facilitate formal corrective action in collaboration with HR
· Comply with the terms and conditions of the employment contract, company policies and procedures, and all directives (such as but not limited to, change in teams and/or work shifts, policies regarding flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment)
QUALIFICATIONS
· Bachelor’s degree holder
· Seasoned leader (assistant manager level) w/ at least 5 years people management experience
· In-depth knowledge of performance metrics
· In-depth knowledge of project management principles
· Ideally process improvement trained (e.g., Six Sigma, Lean, etc.,)
· Ideally had experience handling technical roles (e.g., IT helpdesk, QA testers, software developers)
· Technical savvy and have the propensity to learn new technology or platform in a short period of time
· Strong organization, oral and written communication skills
· Aptitude in data management, analytics, reporting preparation
· Uncompromising professional standards and integrity