Maintenance Administration

SCHEDULE: 8 AM - 5 PM Pacific Standard Time, follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

• Create work orders in Yardi as directed

• Create emergency overtime work orders based on technician emergency call notes

• Reword, edit, encode, and maintain all work orders

• Handle weekly billing reports

• Reconcile billable against actual

• Adjust and finalize billing based on work order disputes

• Audit work orders created by managers and send a follow-up email if there are discrepancies

• Forward invoices using the corporate account to actual property 

QUALIFICATIONS

• A high school diploma or equivalent; college degree preferred

• 1+ years customer service experience in an office environment

• 1+ years data entry or work order processing experience preferred

• Excellent written and verbal communication skills

• Ability to type 40 words per minute

• Strong computer aptitude, which includes expertise with Microsoft 365 applications

• Proven accuracy and high attention to detail

• Knowledge of office management systems and procedures

• Excellent time management skills and ability to multi-task and prioritize work

• Excellent problem-solving skills

• Strong organizational and planning skills