Project Coordinator

ROLE SUMMARY

As a Project Coordinator, you will work with the team to solve technical problems for customers in innovative ways. You will be responsible for leading the company’s professional services projects from start to finish. From the first kickoff meeting to the final customer survey, you will help the consulting team succeed by providing 'white-glove' service to our customers.

SCHEDULE: 8 AM - 5 PM Pacific Standard Time (12 AM - 9 AM Philippine Local Time), follows Philippine holidays 

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

• Handle full-cycle consulting, from pre-sales, solution design, and proposal through to project completion and follow-up

• Ensure that customers are highly satisfied throughout the relationship, and solutions-oriented sales and delivery model

• Host customer meetings, take notes and record action items, and follow up with internal and external stakeholders

• Schedule the company consultants with customers

• Monitor project milestones and updates and ensure projects remain on track and within budget

• Review deliverable documents for spelling, grammar, and format

• Handle invoicing projects as they close

• Update and maintain internal documents and reports

QUALIFICATIONS

• A Bachelor’s degree in the related field

• Experience in a multi-client environment

• Ability to multi-task effectively, and balance multiple projects simultaneously

• Excellent technical writing and editing skills, for review of proposals and customer-facing deliverable documents

• Excellent written and verbal communication skills as this is a customer-facing role

• Proficient in Microsoft Office and Salesforce software

• Analytical skills with meticulous attention to detail

• Aptitude in data management, analytics, reporting preparation

• Ability to work both independently and collaboratively to drive desired outcomes

• Professional self-starter and able to work collaboratively

• Project a professional image and strong business insight during customer interactions

• Ability to multi-task, stay organized, and work efficiently

• Ability to work independently, as well as with peers

• Ability to facilitate connections and collaborate effectively to leverage internal and external resources in service to customers

• Patience in working with all stakeholders to ensure the best possible experience for the customers

• Creativity and ability to provide innovative solutions for our customers