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Data Operations Specialist
SCHEDULE: 8 AM – 5 PM Pacific Standard Time, follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS
· Perform network administration responsibilities
· Analyze and resolve complex LAN/WAN network or system infrastructure issues involving multiple products, vendors, networks, or systems
· Be knowledgeable of current and future threat landscapes, and knowledge of security best practices
· Provide technical guidance to other technical team members
· Assist in network architecture design, feasibility, and cost studies
· Handle the following system administration responsibilities:
· Maintain and supports the integrity of the operating system environment and various computer systems
· Administer, install, and troubleshoot a variety of operating systems
· Perform systems maintenance tasks, such as system backup, recovery, and file maintenance
· Schedule installation and test system software upgrades
· Configure software and resolve a technical problem
· Monitor and maintain software licensing and maintenance agreements
· Install, maintain, and evaluate network systems and communications
· Troubleshoot the network issues with diverse scopes
· Install and support a variety of client-specific software packages
· Use remote support tools and ticketing systems to support clients using Microsoft environments
· Escalate service issues as needed to advanced technicians
· Perform documentation of all work in a ticketing system and expand company procedures to maintain a knowledge base
· Perform individual contributor duties, including monitoring the ticket queue for new tickets and self-assigning tickets based on current capacity and capabilities
· Communicate with customers via phone, chat, and email daily; communication skills and professionalism are critical to this role, and ensuring that our clients are satisfied with our services is key to success
QUALIFICATIONS
· A Bachelor’s degree in the related field
· 5+ years of intermediate to advanced network configuration and support
· 5+ years of intermediate to advanced server and virtual infrastructure configuration and support
· 3+ years of experience with Cisco or Meraki technology, such as: Catalyst switches, ASA and firepower firewalls, IPSec VPN (ike v1 and v2), IOS routers, wireless access points
· 1-2 years experience with VMWare infrastructure (vCenter/ESXi)
· Experience with Microsoft Windows Server and Active Directory
· Experience with VMware vSphere infrastructure, including ESXI and vCenter
· Experience with VMWare Horizon or other virtual desktop environments is also a plus
· Experience using ConnectWise Automate and ConnectWise Manage platforms is a huge plus
· Experience in a multi-client environment
· Possess skills equivalent to Cisco CCNA or CCNP in either routing and switching or security certification not required
· Possess strong leadership, has knowledge of Windows desktops and end-user support including Microsoft AD, Azure AD, and M365/Exchange as the technology related to the role
· Intermediate knowledge of Windows servers 2008 - 2019, networking fundamentals, and firewall technology is a plus
· Ability to handle logistics and coordination of Tier 2 ticket handling and service activities
· Strong proactive communication skills in both written and verbal form
· Must be a self-starter and eager to make a positive impact on the team, for the company, and for our customers
· Analytical skills with particular attention to detail
· Aptitude in data management, analytics, reporting preparation
· Ability to function in an autonomous environment—independent worker, self-directed