Process Documentation Specialist

ROLE SUMMARY

Are you a professional who thrives in the world of business process documentation? If so, DOXA® Talent is looking for an organized and highly motivated individual with excellent writing skills to be our next Process Documentation Specialist! This role will work closely with one of our cofounders to both document and optimize processes across our business, as well as develop best practice playbooks. The ideal candidate embodies the Agile philosophy, with a fervent commitment to prioritizing end-user needs, fostering collaboration, and valuing continuous feedback.

SCHEDULE: 5:00 AM – 2:00 PM or 8:00 PM – 5:00 AM Philippine Standard Time, follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

·       Work with internal stakeholders to document business processes and develop process maps, flowcharts, and user guides

·       Research and synthesize information from multiple sources, and use that information to clearly write and document processes

·       Ensure business processes are consistently documented and develop a system for continuous optimization

·       Collaborate with internal stakeholders to develop best practice playbooks for internal and external (client) users

QUALIFICATIONS

·       Degree in business or related field preferred

·       Knowledge of process documentation best practices and procedures

·       Understanding of Agile methodology and mindset  

·       BPO experience is optional but is an advantage

·       Strong computer aptitude, which includes expertise with Microsoft 365 applications

·       Experience in a multi-client environment

·       Ability to recognize and suggest process improvements

·       Strong organization, oral and written communication skills

·       Ability to work well independently and collaboratively

·       Strong technical and analytical skills with particular attention to detail

·       Aptitude in data management, analytics, reporting preparation

·       Ability to function in an autonomous environment—independent worker, self-directed