After Hours Care Center Representative

ROLE SUMMARY

Our client is looking for an After Hours Care Center Representative who will be part of their National Accounts Team and responsible for maintaining and growing sales for their National Account customers by providing exceptional customer service.

SCHEDULE: 12:00 AM – 9:00 AM Central Daylight Time (1:00 PM – 10:00 PM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

·       Receive and review work orders from customers to identify service needs

·       Dispatch new jobs to branch or partner shop and communicate customer requirements

·       Manage the life cycle of the work order to completion

·       Follow up proactively with customers on pending quotes

·       Communicate with branches and partner shops to provide job status updates to customers

·       Review estimates and invoices from branches and partner shops to ensure accuracy and completeness

·       Submit as per customer requirements (portal entry or by email)

·       Respond to customer concerns through problem-solving techniques to resolve issues on time while maintaining positive customer relationships

·       Manage accounts receivable for National Account customers

·       Monitor AR reporting regularly to ensure invoices are paid on time

·       Communicate with the Collections Team to see if they are working on the invoice if past dues occur

·       Communicate with NA customer to resolve and collect, as needed

·       Perform general administrative duties, including managing emails, creating new job tickets, quote and invoice submissions, maintaining documents to track objectives, and other tasks as needed

·       Answer phone queue and internal system phone calls

·       Handle calls from National Account customers, branches, partner shops, and general calls

QUALIFICATIONS

·       A Bachelor’s degree in the related field is preferred

·       Proficiency in Microsoft Office programs, including Excel and Word

·       Outstanding verbal and written communication skills

·       Strong multi-tasking and organizational skills

·       Time management and task prioritization skills

·       Experience in a multi-client environment

·       Analytical skills with particular attention to detail

·       Ability to function in an autonomous environment—independent worker, self-directed