Windows System Engineer

THE ROLE

Our client is looking for a Windows System Engineer who will provide support on system administration and audits. The ideal candidate is someone who has experience with Windows Server 10 and 11, as well as firewalls and networking.

SCHEDULE: 8:00 AM – 5:00 PM Pacific Daylight Time (11:00 PM – 8:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

·       Implement, monitor, and provide technical support for customer laboratory IT environments, typically integrated with instrumentation

·       Implement customer-specified benchtop computing design and processes

·       Administer and assure connectivity of customer’s Windows-based platform

·       Conduct and maintain inventories of client systems

·       Provide support on the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications, and imagining of computers

·       Manage on-boarding, retirement, and relocation of equipment

·       Implement Windows-based security including, but not limited to, user/group permissions, file/folder permissions, group policies, local security policies, etc.

·       Analyze, identify, and implement enhancements, upgrades, and/or solutions to improve the overall support of the desktop platform on time

·       Ensure adherence to client’s corporate policies through periodic reporting and compliance programs

·       Identify and remediate issues security issues identified by the company’s processes

·       Document and provide technical support for new system validations and change management efforts

·       Create and maintain a physical inventory of client hardware and software infrastructure

·       Submit monthly NetAdmin reports to the vCIO for each client assigned

·       Act as client liaison for software/hardware-related inquiries

·       Participate in client team meetings

·       Support multiple clients and projects

QUALIFICATIONS

·       A bachelor’s degree and 2 years of industry experience or an associate degree and 4 years of industry technical experience including, but not limited to, Windows technologies including Microsoft Office, networking, remote computing, and backup systems

·       Experience with systems administration, audits, and firewalls

·       Experience with Windows Server 10 and 11

·       Previous MSP experience is a plus

·       Excellent customer service skills complimented by an ability to listen to and interpret client requests

·       Ability to troubleshoot complex technology issues

·       Strong verbal and written communication skills

·       Ability to identify, track, and complete tasks for multiple projects under prescribed timeframes

·       Experience in a multi-client environment

·       Aptitude in data management, analytics, reporting preparation

·       Ability to function in an autonomous environment—independent worker, self-directed