Staffing Specialist

ROLE SUMMARY

Our client is looking for a Staffing Specialist to join their growing team. This role is responsible for setting up job orders, processing applications, and coordinating with the clients for placements. In addition, the role also assists in finding new placements for orders that are re-opened or new opportunities for employees whose job orders were canceled.

SCHEDULE: 8:00 AM – 5:00 PM Pacific Daylight Time (11:00 PM – 8:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

·       Perform the following tasks involving job order creation and fulfillment:

o   Answer phone calls, texts, or emails from dental clients and create client temporary staffing orders

o   Fill temporary staffing orders by matching employee availability to the needs of the client (dates, times, role, and skills needed, etc.) and then offer the shift to employees until someone accepts the shift.

o   Process applications to fill orders by processing employees who apply for shifts in the mobile application

o   Confirm with the client and coordinate shift details between the employee and client once the shift is accepted by the employee the application for the shift is accepted

·       Perform the following tasks involving cancellation of filled job orders:

o   Answer phone calls or texts from the employee or the client when a shift is canceled

o   Communicate cancellation to either employee or client

o   Attempt to refill the client’s order with another employee, or offer a new shift to the employee after the client cancels

·       Perform other responsibilities, such as:

o   Provide general customer service by answering questions from either clients or employees regarding policies and procedures

o   Assist with other ad-hoc projects and clerical duties, depending on business needs

QUALIFICATIONS

·       A Bachelor’s degree in the related field is preferred

·       Prior work experience in the dental industry is an advantage

·       Previous call center and staffing experience are also an advantage

·       Basic proficiency with Excel and comfortable learning new technologies

·       Friendly, personable, and enjoys working with people over the phone in a call queue environment

·       Service-oriented to both the clients and the employees

·       Self-motivated, assertive, and focused on results

·       Possesses excellent attention to detail and openness to change

·       Able to multitask and work in a fast-paced environment, with the ability to prioritize tasks appropriately

·       Flexible and able to perform different tasks depending on current business needs

·       A natural team player with a positive “can do” attitude

·       Accountable, responsible, and has integrity