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Project Coordinator
ROLE SUMMARY
Our client is looking for a Project Coordinator who will complete project-related tasks that have been assigned to them. The Project Coordinator will execute tasks that have been assigned to them either via the project management tool or verbally by a manager. Tasks include but are not limited to activities that involve ordering lifts, dispatching technicians, ordering materials, closing out deliverables, working with on-site technicians, and other key project-related tasks. The expectation is that all tasks are completed accurately and on time.
SCHEDULE: 8:00 AM – 5:00 PM Central Daylight Time (9:00 PM – 6:00 AM Philippine Standard Time), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS
· Maintain a general understanding of and ability to explain the scope of work for each project and/or dispatch assignment
· Coordinate field technicians for customer requests within budget, skillset, and customer scheduling
· Create work orders, negotiate rates, and dispatch technicians
· Modify trips as needed to fit the trip scope of work
· Confirm scheduled appointments with customers and vendors
· Order lifts from the supplier to perform the duties requested at the customer site
· Ensure all required equipment is on-site for the technician
· Answer calls from field technicians to log in, explain the scope of work for each project, and log techs out from the site
· Monitor and update missed arrivals
· Communicate updates and/or issues on-site to customers in real-time
· Address and respond to customer alerts, and serve as the first point of contact for escalation of customer issues/questions
· Review and resolve disputes on time and identify and escalate situations following procedures
· Communicate with internal and external parties and respond to emails within 30 minutes
· Filter phone calls to the correct department or team member
· Stay current with company systems, information, changes, and updates; research questions using available resources
QUALIFICATIONS
· Associate’s required; bachelor’s degree preferred
· 1-2 years of experience in a related field
· Excellent English communication skills both written and verbal
· Possesss negotiation skills and is a team player
· Proficient computer skills, particularly with Microsoft platforms such as Outlook, Word, Excel, and Teams
· Analytical skills with particular attention to detail
· Ability to function in an autonomous environment—independent worker, self-motivated, and self-directed