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Sr. Systems Administrator
SCHEDULE: 7 AM – 4 PM Pacific Standard Time, follows Philippine Holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS
· Provide technical support and guidance to end-users by identifying, researching, and resolving technical problems
· Address technical issues identified by an internal Remote Monitoring and Management (RMM) system
· Respond to telephone calls, chat requests, emails, and general clients' requests for technical support both remote and on sites
· Set up, configure, and support internal client networks and servers
· Recommend upgrades, patches, and new software/ hardware equipment
· Use internal Professional Service Automation (PSA) system to document, track, and monitor problems to ensure a timely resolution
· Manage communication with various vendors regarding purchasing new software and hardware equipment
· Execute scheduled quarterly network administration level processes and tasks on clients' sites
· Develop and maintain excellent client relationships
· Participate in internal and external training
· Attend internal company and external client scheduled onsite and/or remote meetings
QUALIFICATIONS
· A Bachelor's degree in a related field and a minimum of seven (7) years of related experience and training are a must
· A Microsoft Certified IT Professional (MCITP) and/or CompTIA's Network+/A+ certifications are a plus
· Previous experience in IT, customer service, or other related fields
· Experienced with Cisco Meraki, SonicWall, or Fortinet firewalls
· Experienced with Dell, HP/Aruba, and Cisco switches (IP Helper, vLANs, and MAC Auth)
· Knowledgeable of Unifi, Meraki, or Ruckus wireless access points (setup, configuration, and troubleshooting)
· Strong knowledge of Windows Server 2008-2019 (Active Directory, Domain Controller, File Server, DFS, DNS and DHCP services)
· A wide degree of creativity and latitude is expected
· Ability to install, configure, manage, and troubleshoot Windows server operating systems
· Strong knowledge of VMWare vSphere and vCenter systems and clusters
· Knowledgeable of TCP, DNS, DHCP, SNMP, iPSEC, and SSL protocols
· Strong knowledge of Active Directory user management, security policies, and group policies
· Fluent with Azure AD/ Office 365 and Google apps cloud maintenance and management
· Master in Windows 10/11 and Mac OS operating systems
· Ability to build rapport with our clients
· Strong and positive troubleshooting and critical thinking skills
· Ability to read, analyze, and interpret common scientific and technical journals, bulletins, and documents
· Ability to respond to common inquiries or complaints from customers or members of the IT community
· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
· Ability to deal with problems involving several concrete variables in standardized situations
· Experience in a multi-client environment
· Strong computer aptitude, which includes expertise with Microsoft 365 applications
· Strong organization, oral and written communication skills
· Analytical skills with particular attention to detail