Systems Administrator

ROLE SUMMARY

The Systems Administrator role would require having a superb knowledge of desktop operating systems, working knowledge of server operating systems and networking, and a drive to deliver the best possible experience to our clients. This role is responsible for troubleshooting Windows 10 (and soon Windows 11), macOS, Windows Server 2016 and 2019, and diving into networking issues regularly. Working in Office 365, Active Directory, and Azure AD are also routine part of the day. The role would also involve translating technology to end-users.

SCHEDULE: 9:00 AM - 6:00 PM Pacific Standard Time (1:00 AM - 10:00 AM Philippine Standard Time), follows Philippine Holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS

·       Process escalated tickets from our level 1 team, including break/fix issues, application installation and configuration, and user-level settings

·       Handle server administration, networking, and security-related areas

·       Build out new Hyper-V hosts, troubleshoot and deploy SonicWall firewalls and Datto networking switches and access points

·       Provide support on networking and server deployments

·       Guide and mentor level 1 technicians

·       Work through the ticketing system to document, track, and escalate tickets

·       Manage the documentation platform to keep everything up to date along the way

QUALIFICATIONS

·       Bachelor’s degree in the related field preferred

·       A+ and/or Network+ certifications are required, MD-100 and MD-101 are preferred (certifications can be acquired after employment)

·       Working knowledge of Windows 10 and macOS

·       Working knowledge of the Microsoft 365 Office suite

·       Knowledge of Office 365 cloud services is a plus

·       Knowledge of Azure and/or AWS is a plus

·       Knowledge of Datto BCDR and/or SaaS Backup is a plus

·       Knowledge of SonicWall firewalls is a plus

·       Knowledge of Datto networking, or networking in general, is a plus

·       Superb verbal and written communications skills are a must

·       Experience with ticketing systems is preferred, with Autotask experience a huge plus

·       Experience in a multi-client environment

·       Analytical skills with particular attention to detail

·       Aptitude in data management, analytics, reporting preparation

·       Ability to function in an autonomous environment—independent worker, self-directed